Q: What are the office hours?
A: Office hours are Monday thru Friday, 9:00 am to 5:00 pm, and Saturday and Sundays from 9:00 am to 1:00 pm. If you have questions at any time, feel free to contact the office at 702.345.7670. If you expect to arrive outside of regular business hours, please see the 'After hours Check In' section below.
Q: What time is check in?
A: Check in time is 4:00 pm. We will be happy to check you in earlier if your unit is available. Please have the following items available when checking in: a valid Drivers License or Passport, and a Major Credit Card for identification.
Q: Can I check in after hours?
A: We have an After-Hours Check-In area located just behind the clubhouse here at The Springs, complete with instructions on how to access your keys/condo. If you will be arriving after regular business hours, feel free to call the office during business hours for instructions on late check in procedures. If you have any difficulties checking in after hours, please call 702.345.7670 for assistance.
Q: How much is lodging tax?
A: The City of Mesquite requires a lodging tax of 12% on all stays of less than 30 consecutive days.
Q: Can I request a specific condo?
A: Though we try to honor your special requests, we cannot guarantee a specific condominium to you. All condominiums are fully equipped and furnished & the actual furnishings will vary from condo to condo. The kitchens are all stocked with dishes, appliances, and utensils for your use and convenience.
Q: Do I need to bring my own linens?
A: No, linens are provided for your use. However, they are not replaced during your stay. Each condo has its own washer and dryer if you choose to wash your sheets/towels. All room towels are unit specific & we do not have additional towels available. Pool towels and accessories are not available. If you feel you may need more towels or a beach towel of sorts, you are invited to bring your own. An initial supply of bathroom tissue, bathroom soap & shampoo are provided for your convenience upon check in. Replacement supplies can be purchased at nearby stores.
Q: Does my condo have a telephone?
A: Yes, each condo has a private telephone for local calling. Long distance calls can be made with a calling card or credit card. Your unit's telephone number can be provided for you at check in if you will be expecting outside calls. Wireless internet is available in the clubhouse free of charge if you have a personal notebook computer with wireless capabilities.
Q: Is housekeeping included with my stay?
A: We provide a thorough cleaning and fresh linens before each occupancy. We do not offer daily housekeeping services. Upon your departure, if excessive cleaning is required, the additional charges will be due immediately and charged to your credit card.
Q: Can I receive mail during my stay?
A: Yes, you will need to take your contract/confirmation to the Mesquite Post Office and they will assign a post office box and a key to you at The Springs.
Q: Can I bring my pet?
A: No, pets are prohibited in the units at all times.
Q: Can I smoke in our condo?
A: No, smoking is prohibited in the units at all times.
Q: Is there a pool?
A: Yes, we have an outdoor pool (heated mid-October through February) and hot tub (heated year round) available for your use at the clubhouse. The clubhouse also features a lounge area with couches and kitchen, wireless internet, and an exercise facility complete with all-in-one bench, two bikes, a tread-mill, and an elliptical.
Q: Is the parking close to my condo?
A: Each unit has its own private attached garage. You may also park in the driveway space in front of your garage. Additional parking is available throughout the complex. RV/trailer parking is also available. STREET PARKING IS PROHIBITED AT ALL TIMES.
Q: Is there a cleaning fee?
A: Yes, we charge a cleaning fee of $100 on all reservations.
If you have any questions or need additional information, please contact us at:
702.345.7670
info@thespringsmesquite.com
